Travolook — Did not got my refund

I booking my ticket on 20/11/2021 from bom to gkp and after payment mailed me booking detail without pnr and just after that they mailed me stating "Your Booking is Cancelled with travolook.in: REF[protected] " due fare expiration and after that they call me saying same and try again after 5 minute. I called their customer care almost 20 to 25 times and they saying same wait for 1 week having merchant issue.