Travolook — Fake company - Didn't refund the amount for more than 1 and half months

Address: 836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

Website: www.travolook.in/contact-us

Dear Customer complaints team,

Let me explain the how hard - i failed to get refund from Travolook till date

Hi - I'm Dinesh Thalavai booked Ticket via travolook from Madurai to Mumbai on Dec 4 2021 [Reference ID - REF[protected]]. It has been auto-cancelled due to changes in flight fares, but the amount for the booking has been charged.
Since Dec 4 - I tried to reach 4 times via call[Dec 9, 22 and Jan 7th] --- Still I couldn't get my refund for the auto-cancelled booking. whenever I recall them - I get the same answer - wait for 7 more days!

And the customer support which i received Today was pathetic ---- after explaining all my concerns ---- she was responding till that and when i ask to give me a solution ----- she waited for few seconds and started asking "Am I audible 5 times and disconnected the call"

also tried them via email - fed up to get only auto-generated replies [Please check the below email thread].

Kindly help me to register a complaint on travolook and do the needful to get the payment.

Thanks - Dinesh Thalavai.