Travolook — Feels like cheated - Refund not received

Address:	836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008
Website:	www.travolook.in

Dear Sir / Madam,

I tried to book a ticket from Travolook website on 31st Dec, 2021 (https://www.travolook.in/), however when the amount has been debited from my account got a notification on their website that the ticket has been cancelled due to operational reason.

I have mailed them regarding the same on the their email address i.e. [protected]@travolook.in regarding the same. Got a revert that a refund will be credited to my account in 10-15 working days (excluding Saturday, Sunday and Gazetted holiday). However when i try to make a follow-up again after 1month i got a revert that it will be credited in 7-10 working days. Till now no refund has been initiated from their end. Tried reaching them on their customer care number and email multiple time, however no revert from their end on refund. Feels like a got cheated

Reference Number: REF[protected]

There is a multiple mail trail on my personal email id regarding the conversation i had with the company on their official email id.