Travolook — Flight booking ticket not refunded

Address:

Gurgaon, Haryana

I booked a flight ticket from Kolkata to Bangalore from travolook.The ticket wasn't booked citing some technical issues..The reference number provided was[protected].l was informed that the amount will be refunded within 10 to 12 working days.But till today (11/02/2022) the amount wasn't refunded . Everytime l called the travolook number [protected], l am being given false assurance that the amount will be refunded within next 7 to 10 days.