Travolook — Flight Cancelled and amount not refunded

Dear Team,

I made a booking on 31st July but the flight got cancelled and the amount was also debited. Its been more than a month i have not received communication from them and whenever i have called they were clueless regarding refunding the amount.

Another 2 booking was also made and they were cancelled and til date i have not received the amount. Airlines has inititated the full refund is not returning my money back.