Travolook — Flight ticket booked through online. But refund is not happened.

Address: 836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008, Thiruvananthapuram, Kerala

Website: www.travolook.in/contact-us

Dear Sir,
I have booked my flight ticket from Vizag to Trivandrum. After payment M/s Travolook replied via email that the booking is pending and will take half an hour for confirmation. But later got reply that due to fare expiration, ticket was not booked. They informed that amount will be refunded within 10 to 15 days excluding holidays which is too long period. After reading reviews about their website, such cases are numerous. Kindly help me by taking suitable action for getting refund of my moneymoney Rs. 7430/-. Ticket booking reference no: REF[protected] and date of transaction: 30.09.2021.