Travolook — Flight ticket refund amount not received

Address: Rakesh kumar S/o shri uttam chand sharma v.p.o bangoli teh dehra distt kangra hp 176028

I am Rakesh kumar I booked flight ticket from Delhi to goa on 18/09/2020 from Travolook. My ticket has been not generated. I recived my ticket without PNR No. and i am not received any refund amounts from travel agency.my reference no is REF[protected]
Flight name vistara UK-847