Travolook — Fraud activities

So bought two tickets from travolook each one way tickets. One from Bangalore to Male Maldives, and the other from Male Maldives to Bangalore. It was both approved and the money was taken from my acct immediately. As soon as i paid, the both tickets were both cancelled by them, after the money was taken from my acct. The wrote me an email saying that my money will be refunded immediately depending on my bank. These people took my money from my acct, and are yet to return my money. I have been calling everyday, They have been either hanging up the phone on me rudely and are still yet to refund my money. So now the last time I spoke to them, it went from refunding in two to 3 business days to 7 to 10 business days for the refund. I even asked to speak to a manager and as soon as i ask that, they either hang up or get rude or say there’s no managers to talk to. How can there be a business that has no managers to help the customers? They are thieves and are still yet to give me back my refund.