Travolook — Fraud application Travolook

Their service need to be stopped. They are carrying out fraud at a very high level. I had booked a flight ticket where immediately after deducting the payment, I received a call from their end about the refund of the amount with reference ID- REF[protected]. Over the call the executive committed that the turn around time for the refund is 7 working days. Later on I received the mail that the refund will be initiated after 10 working days. And it had been more than 15 working days I am continuously writing to them and they are not even bothered to reply to the mail. I have already started escalating the concern to all the social media platforms and consumer forum as well. I would request everyone not to fall into the trap of this unauthorised and unprofessional application. They are fraud.