Travolook — Fraud in refunding the amount

Address:

836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

I had booked the flight from Travolook for Ranchi to lucknow on 13th dec'21. The amount of Rs. 3134 got deducted but the ticket got cancelled immediately from the website automatically saying the amount will be refunded in 7-10 working days. Reference ID : REF[protected].
Since then, I have written several mails to their customer care and have also spoken to the more than 6-7 customer representatives. And, everytime, its the standard reply that amount will be refunded in 7-10 working days. But its been more than 2 months and still haven't received the amount. This website and team seems totally fraud and its really devastating being the customer of such pathetic websites.

Kindly help