Travolook — Harassment,not giving proper answer rude on customer service

Website: www.travolook.in

I booked a ticket but because travolook did not able to book generate pnr ...and after that I booked again but the amount was 4900 but they charged me 5700 and the amount was also not displayed in site so that I can confirm..and after that I spoke to customer care with bhavna and somali but they continued keeping me on hold and disconnected my ...and still I didn't got the proper answer why they charged me more money