Travolook — Haven't received my refund money since a month

Address: 836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

Website: www.travolook.in

I had booked a flight from their website on 24th November 2021 from Hyderabad to Bareilly. As soon as the payment was done I got a call saying that my ticket was cancelled and I will be receiving my money within 7-10 working days. its been more a month now and I haven't received my money yet. when ever I call them they just say me that my refund process has been initiated and I will receive my money within a week. but more recently the customer service people are talking more rudely and arrogantly which isn't at all good for having proper customer relations.