Travolook — International Trip

I have booked a round trip from Chennai to Singapore . the details whether the flight is VTL was not mentioned in flight details. thus i wanted to cancel the tickets with in 2 hrs from booking. but the customer service team took 24 hrs to come back to me. they also charged 6, 000 extra above the flight ticket cost. they are not giving full refund. they charging me for 6000 extra for the convivence fee, where they dint do any work. Its my hard earn money and flight ticket cost is 23, 500 and this company charged me for 28, 245.