| Address: 836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008 |
A flight ticket for two from Delhi to Mumbai was booked on November 26, 2021. through travolook.in Just after 15 minutes of booking, the website informed that the booking was cancelled. After a long discussion with their rude and non cooperative agent I was told that the reimbursement will be initiated and will reflect in my account within 7 - 10 days. Post which I had written to them complaining about their staff and my discomfort of not getting any clear answers. I then got a reply ( pasted below)
Dear Customer,
Greetings from Travolook.in!
This email is regarding your booking reference number :REF[protected]
This is to inform you that your reservation was cancelled due to an operational reason .
Refer to your discussion with our agent dated 26-Nov-2021.Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 10-15 working days (excluding Saturday, Sunday and Gazetted holiday)..
Your patience in this regard will be highly appreciated.
The refund shall be as per the policy.
For immediate assistance please call[protected].
To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on[protected].
In case of any queries, please mail us at [protected]@travolook.in
NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.
Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.
Regards
Teeka
Support Team
[protected]
www.travolook.in
Since yesterday I have been trying to get in touch with them but there is no response. My mail has not not been replied to and the customer care number does not connect.
This website also claims that their fares are the lowest but that too is lie as I booked tickets for the same date through another ticket booking site and I got much better rates there.
Would request you to please take action against such fraudulent service providers who do not seem to take the responsibility of serving their customer with honesty.
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