Travolook — Money not refunded after travolook canceled my ticket.

I booked a ticket on 7th of Dec from guwahati to bangalore and I was asked to wait for 30 minutes while it was processing. Then suddenly within a minute I got a call saying that my ticket was cancelled so I asked for refund & was told that it will be refunded within 48 hours but no money is been refunded. I call all customer support but no one dare to help me. I need my refund coz the ticket was cancelled by travolook & not from my end.