Travolook — Money Stolen

Address: 836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

Website: www.travolook.in

Hello
This is to inform you that I Sk Rashed booked a airline tickets via online travel agency called Travolook, registered in online services, on April 9, 2021, for the flight from Indigo Airlines destination Kolkata to Dehradun with their confirmations REF[protected], and PNR/Booking Ref.: THFE6F
and PNR/Booking Ref.: THFE6F, in the amount of Rs 10968/-, But somehow I couldn't travel so I cancelled my trip and got the confirmations from Indigo airlines that I have been refunded a full amount on May 19, 2021, and same confirmations from this travel agency Travolook, and they told me money will be refunded to me few business days but since then I am trying to reach them through the phone number[protected] to get my money back but this company is only giving me fake promises of being money will be credited to my account number but till now I have not received it every time I call they put me on long wait on hold and give this same statement that it will be credited to me in next 7 business days and you will get the confirmations email after this calls but that never had happen, and the same cycle goes on and on again for so many months, I even ask them to let me speak to right department or superior but their calling department always says they in work from home and someone will get back to you but that also never happened.
Below I am going to add the details of the transactions and following rest over documents in regards to this case.
Please look into the matter and help me to get my refund and compensations
Sk Rashed
[protected]/[protected]
[protected]@gmail.com