Travolook — My refund not initiated since 20 days

Website: travolook.in

I made a book of flight tkt in the name of komal jain from my email id nikhil.[protected]@gmail.com contact no. [protected] on 10 sept but the booking did not succeed but they deducted the amt from my account now thwy say they will refund in 8 to 10 days now its 20 days and they are still not refunding they do not reply to call or mail plzz do something as this mean alot to me