Travolook — No refund for flights

I had booked flight tickets on 19th jan for 6023 from Travolook.com, my request was cancelled and it was informed that refund would be processes. It has been more than 1 month that i haven't received my refund and whenever i call them they say it would be processes in 5-7 working days.

Mental harassments case should be filed as these fraud companies torture us for our own money