Travolook — Non receipt of Refund amount (REF[protected]

Address:

836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008 Phone 0124-643-4800 www.travolook.in

Dear Sir,

I have booked Air ticket for my son on[protected] from travolook website at 4.10 pm and received an email from "[protected]@travolook.in" cancelling the booking at 4.11 pm stating;
"Your Booking is Cancelled with travolook.in :REF[protected]
Your booking is Cancelled due to fare expiration."

I have been following up with travolook customer care representative's and they have been fooling us for last 3 weeks with a confirmation that the refund will be processed in 7 days. However today also the same excuse was given to me. After 22 days i am still awaiting my refund amount.

I request you to look into the matter and instruct Travolook to refund my amount of Rs5295/- with interest and penalty for mental harassment or take appropriate steps as you deem fit.

Regards
Sunil Vishwambharan
[protected]
[protected]@gmail.com