Travolook — Not Getting Back Refund

I booked tickets through TRAVOLOOK on 9th November 2021. The reference no is “ REF[protected] “.
The booking got canceled at that time and the amount was deducted from my bank account. I received a mail regarding cancellation of my booking and the refund amount.
I had a word with the customer care and he told me that the amount will get refunded in 7-10 working days but I haven’t received any payments.
I called the customer care and even sent them mail repeatedly but they don't have anything else to say. They just say the amount will get refunded in 7-10 working days.
Please I want my refund ASAP.