Travolook — Not getting the refund

Website: Travolook

I have booked a ticket from this website with order reference number REF[protected] on 9th may 2021 with free cancellation policy, but due to some reason the ticket got cancelled from their end.
I called the company customer care number and asked for the refund they told me to wait for 7 working days but i didn't got the refund. In the mean while i have called them many times but every time situation is same, till now i didn't get my refund.
so because they left me no option so i decided to file a complaint against them, so i request you to kindly look into this matter, i needed that money, because of current scenario I'm facing financial problems and i badly needed that money.
so kindly resolve the matter as quick you can and please take some serious action against these kind of fraudster