Travolook — Pathetic customer support

I Had Booked Ticket On 30.09.2021 From New Delhi To Indore. But My Ticket Was Cancelled And Travolook Mailed That Your Ticket Was Cancelled Due To An Operational Reason And Refund Will Be Initiated At Our End And The Amount Will Reflect Back To The Same Bank Account Within 10-15 Working Days. I Continuously In Touch With Their Support Team Through Call And Mail But I Always Replied That Refund Will Be Initiated At Our End And The Amount Will Reflect Back To The Same Bank Account. But It's Been More Than 2 Months And No Refund Initiated Yet.