Travolook — Refund amount not received, 4610

I have booked ticket on 22 November 2021.
The booking got cancelled from their side confirming that refund will be sent within 7 to 10 days.
I contacted them again and again and they say the same thing everytime "Your refund will be processed in next 5 to 7 days".

It's been more than a month and I haven't received my refund yet.
The refund amount is ₹4610.
Kindly help.