Travolook — Refund didnt credited - ref - REF[protected] Rs- 4,613/-

Address: visakhapatnma

Website: www.travolook.in

[protected] Forwarded message[protected]
From: Vinnu Vimala
Date: Tue, Sep 28, 2021 at 10:30 AM
Subject: Flight booking
To:

Hi Team,

This email is regarding your booking reference number : REF[protected]

I have been following up on my refund status its been 1 month completed and also 10 working days, 15 working days, 20 working days completed...but the money was not refunded yet.

When ever I send e-mail you are just saying to wait for 7 working days, many 7 working days completed but amount was not refunded.

WHEN I AM GOING TO GET MY MONEY REFUNDED.

Thanks,
Waiting customer

***************************************Please find below attached email replies ****************************************************************************

[protected] Forwarded message[protected]
From: support travolook
Date: Wed, Sep 22, 2021 at 3:12 PM
Subject: Re: Booking id - REF[protected]
To: Vinnu Vimala

Dear Customer,

Greetings from Travolook.in!

This email is regarding your booking reference number : REF[protected]

We apologize for the inconvenience caused to you.

Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 07-10 working days (excluding Saturday, Sunday and Gazetted holiday)..

Your patience in this regard will be highly appreciated.

The refund shall be as per the policy.

For immediate assistance please call[protected].

To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on[protected].

In case of any queries, please mail us at [protected]@travolook.in

NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.

Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.

Regards

NehaTigga

Support Team

[protected]

www.travolook.in

On Wed, 22 Sept 2021 at 14:40, Vinnu Vimala wrote:

Hi Vicky Jha/Team,
My ticket was cancelled and its been 20 days over my amount was not refunded yet.When I get my amount credited.

Its been already said the refund has already been initiated but I haven't get the refund credited.The given time line has already been completed.Give me the ETA when I get my amount credited back.

Thanks,
Waiting for your reply