Travolook — Refund for cancellation of booking

Website: www.travolook.in

Iam tausil afzal.my booking reference no REF[protected]. I had made a flight booking on 3rd October from travolook.in my booking was cancelled after successful payment, reasoning technical issues. Got a callback from website support team regarding refund of amount. It's been 18 days and my account doesn't reflect refunded money. The same incident took place with my friend also. I feel this website has some agenda to attract customers.