Travolook — Refund is not processed by Travolook since 45 days

Website:

travolook

I booked my flight on 2nd December and amount was 4147 rs, i had successful transaction from my end and amount got deducted even though they didn't generated PNR for my booking and next day they called me and said due to some operational issue of their website they are not able to generate pnr hence they are cancelling my flight.

I got email like refund will be processed within 5-7 working days. I took more than 15 follow ups till now but they are not responding, nor their customer care number is forwarding my call to their executive.

Booking ref number: REF[protected]

They are fraud.