Travolook — Refund Issue on Flight booking

Website: www.travolook.in

I booked a flight ticket through Travolook from Bangalore to Delhi on November 10th 2021 and the ticket hadn't get booked and they mentioned like money will get refunded within 7-10 working days. It is like more than a month. I tried to call customer care but no use.
Reference Id: REF[protected]