Travolook — Refund issue problem

I have booked an ticket from travolook in the month of may 2021
and they have cancel the ticket on there own and till date they have not intiated the refund yet

All the time they only send this message

Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 07-10 working days (excluding Saturday, Sunday and Gazetted holiday)..

Your patience in this regard will be highly appreciated.
The refund shall be as per the policy.