Travolook — Refund issue (Refund not given till date)

Address:	836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008
Website:	Travolook.in

I have booked flight ticket from Lucknow to Bangalore from Travolook.in on 8th April (PNR No. GSB4XR). Though the actual ticket cost is Rs.13486 but Travolook charged me Rs.17385/- i.e. almost Rs. 4000/- extra. On 26th of April, I have cancelled my ticket due to covid situation and the refund amount for the cancellation is Rs. 7486/-. I have called the Travolook customer care for the refund. AS per Travolook terms and conditions, they have to refund my money within 35 working days. But till date I have not recieved my refund back. I have called so many times to Travolook customer care but everytime they are telling me that it will take 7 to 10 working days for refund. Now almost 9 months over, but still there is no response from Travolook. I have also confirmed with Indigo airlines and they already confirmed that they have refund the said amount long back to Travolook. Request you to please help me to get my money back from Travolook as soon as possible.