Travolook — Refund not credited even after 20 days

Address: 10/52, Dhanya bazar, Ichalkaranji

I had booked my ticket via travolook web site on 9th Oct 21, but after 30 mint I got mail that my ticket is canceled due to operator issue, so again tried to book the ticket but the same incidence has been found, both times my money is deducted from my account, after that still after more than 20 days are passed but I have not got refund amount, I have given many mails, many time I called to customer care.
yesterday I got a mail from travolook, that again they need 6-7 working days to get my refund.
But they did not give a reason for the delay in my payment.