Travolook — Refund not initiated[protected]

I have booked a flight on[protected] from Rajkot to Mumbai via Travolook.in.

I got an email saying my flight is cancelled and ref id for refund is generated REF[protected].

They said they will refund the money in 10-15 working days.
I have followed up via mails and calls after that. Its been 23 days and i have not received my 9828 Rs, they dont reply on mails and on calls they say it will be done in 7 days.

I have trail mails copy attached.