Travolook — Refund not initiated against booking cancelled by travolook

Website: travolook.in

Reference id-REF[protected]

While booking process after amount deduction, travolook called and mailed that tickt cannot be booked and said that amount will be refunded.tgey have mail that also, stating the refund amount.
But now they are not initiating refund and also not giving proper reply in mail or call.

I am Yet to receive the refund reference number also