Travolook — Refund not initiated even after 45 days

Address:	Ahmedabad
Website:	www.travolook.in

I have tried to book an air ticket from Hyderabad to Ahmedabad for my relative on 5th Jan 2022 for travel on Jan 06, 2022 .
The money was cut, but ticket was not booked and later it was communicated that due to technical error the ticket got cancelled. Upon calling, the customer care told that the amount will be refunded in 5-7 days. I trusted.
When the refund has not come, I have contacted them several times on Cust care number and on email. They have a standard reply that refund will come in 5 -7 days time Its more than 50 days now. There is no sign of refund and the customer care just cuts the call with out answering the refund issue.
Ticket Ref Number is REF[protected]