Travolook — Refund not initiated- REF[protected]

I booked ticket from travolook, REF[protected] and as soon I booked the ticket I got a message that my ticket is cancelled and a refund would be initiated.

The tickets were booked on 01st Nov 2021 and post that they kept telling me that the amount has been initiated and would come back in 10-15 days.

I still haven't got the money and across the social media website and other reviews many people have faced the same issue and there amounts haven't been refunded.

Please help me, the company owes me 5555rs.