Travolook — Refund not made for failed booking

Address:	836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008 India
Website:	www.travolook.in

Booking reference number: REF[protected]
Booking date: 31st December 2021

Booking failed, but amount was debited. Mailed several times but have stopped getting response. Raised a complaint on 21st February 2022 complaint number[protected], was told the amount will be refunded in 2-5 days. Its 11th March today and I have neither received any refund, nor have received a response.
There is no escalation procedure and I do not have any idea if and when the amount will be refunded

I have emails sent and recordings of conversations as well.