Travolook — Refund not paid

I have booked a ticket on 6th December passenger name Navjodhpal Singh and email er.[protected]@hotmail.com from chandigarh to srinagar website name is https://www.travolook.in/ due to some operational issue from their side booking was cancelled, amount was deducted from my account until now refunded was not initiated, its totally unfair they are just blocking the customer money without any reason.