Travolook — Refund not process in bank

I m unable to use any offer code in wallet, i think you cheat me, i m make booking 12 july 2021 booking cancelled and no my amount transfered in my account, then says me that you can use wallet as you pay with bank.now says wallet use unable to use any promo code. Another my number also blocked customer care, screen shot enclosed. Grear experience with travolook I m called with another number than your customer care executive disconnect my call. I m request many time plz call me no any revert from your side.
Your Booking is Cancelled with travolook.in :REF[protected] is also cancelled, till today not process refund.

12 July 2021, by travolook website- REF[protected]. But immediately after booking they sent me booking cancelled mail. When i tried reaching them over phone and mail they didnot responded then after lot off struggle they connected and confirm to refund my money within 7 working days then again they sent a mail that within 10 days than says get in wallet.