Travolook — Refund not processed after 3 months

Address:

836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

Booking Reference No. : REF[protected]
Travel Destination - Pune to Bengluru and Bengluru to Varanasi(Lal Bahadur shastri airport).
Date of travel - 24th-Nov-2021
Contact Number - [protected]

I had booked flight tickets on 24th Nov for 2 adults which was cancelled by Travolook.Even after 3 months I have received the refund.I have been calling/following up with travolook.in continuesly but I don't get a proper response.Each time I call I get a response it will be processed in 7 days.
Travolook is not following the policies set and cheating customers.