Travolook — Refund not processed for INR 45k

Address:

Gurgaon

Refunds for two tickets with PNR XKYSTC and JQVM6U pending for more than 45 days. After multiple calls they keep dodging me and keep postponing the dates to process the refund. Indigo airlines have already refunded the money to the agent. However Travolook is holding to that money and not processing the credit into my bank account. Highly unprofessional services - will never book again through this agency.

Attached are screenshots from Indigo website for the two tickets confirming refunds have been processed to the agent Travolook.