| Address: 836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008 |
Dear Sir/Ma'am,
I booked a flight for Goa to Delhi for 14th October 2022 on 4th June 2022 from https://www.travolook.in/ named as Travolook. After doing payment of Rs.4258 through UPI, they cancelled my flight and gave me a reason that my flight was cancelled due to Fare Changes. Then I called their customer care, they told me that I will get complete refund within 5 to 7 Working Days. They even mailed me same afterwards.
But, After several emails and calls, Even after 15 days, the refund is not credited to my account and when I email them, they say the same that I will get refund within 5-7 Working days over email and says that wait for 1-2 days over call.
They disobeyed their company policy of refund within 5-7 days and cheated me of Rs.4258. Now they are mentally challenging me. Now its a mental harrassment for me without a mistake.
When I call them for refund they make me wait for minimum 30 minutes before answering my call and everytime they tell me to wait 1-2 more days to get refund. And today they stopped responding to my query when I asked them for my refund and their behaviour of making fool everytime.
I am attaching all the emails and call recordings that I had with them and how they are fooling people.
Please take strict action against them so that they credit my refund and don't cheat people in future.
Information required:
Reference ID: REF[protected]
Passenger Name: Rahul Verma
Email: verma.[protected]@gmail.com
Please take a strict action against them!!
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