Travolook — Refund not received after 40 days

I have booked a flight ticket from Chennai to Pune on 28-august-2021 through travolook. They canceled my ticket and informed that I will get the refund within 10-15 working days. It has been 40 days, I haven't got any update about the refund status. I have contacted the customer care multiple times. It is of no use. This website looks like a scam. They are cheating customers in the name of cheap flight tickets. Please look into it and help to get the refund.

Ref ID for refund: REF[protected]
Refund amount: 4312 INR
Website: Travolook.in
Email ID: [protected]@travolook.in
Customer care number:[protected]