Travolook — Refund not received after more than a month for flight booking which was not confirmed

Address: 836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

Website: www.travolook.in

I tried to book flight from Travolook (Mumbai to Belgaum) on 03.09.2021 for the scheduled on 08.09.2021 and amount was deducted but booking was not confirmed. I received call from this company that I will receive my refund within 8 to 10 working days. I sent many mails and also called but received no response from their side. They kept on repeatedly stating that your refund will be done within 8 to 10 working days. even today the same thing was conveyed to me. when I asked for the written commitment through email. the customer care representative insisted me to disconnect the call and stated that after disconnecting the call I will recieve the confirmation but so far I have not received any communication. Kindly take strict action against them so that they refund my amount asap. The required details has been attached below.