Travolook — Refund not received for Flight cancelled

I had booked the flight ticket on Dec 23 from Surat to Bengaluru, ref numbers are as below

REF[protected], REF[protected]

Above Ref id’s reservations are canceled due to an operational reason, and also we had an call on 15-Dec-2021 regarding the cancellation and one of your agent/ person informed that refund has been initiated at our end and the amount will reflect back to the same bank account within 10-15, but till now I have not received any amount as said by yours,

Every time they are saying in 7 days will get it, They are asking us to put the amount in their Valet but we want in our bank account

Last 2 months they are not transferring the amount