Travolook — Refund of cancellation not given since one month

I had booked my tickets on 20/11/21 with travolook for traveling from Mumbai to Rajkot on 23/11/21. I had booked 2 tickets with them and made full payment . However due to technical glitch they themselves cancelled our tickets and we were informed that we would get refund within 7 days however still I havent got the refund.
Booking ref of both the tickets are as follows :
1. "[protected] "Mr Dhruv Kotecha
Amount paid for this ticket is Rs 4513
2. "[protected]" Ms Nandini Lalcheta
Amount paid for this ticket is Rs 4493.

Kindly help me get my refund back please. Its been more than a month now.
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Dec 23, 2021
Updated by Dhruv Kotecha
I had booked my tickets on 20/11/21 with travolook for traveling from Mumbai to Rajkot on 23/11/21. I had booked 2 tickets with them and made full payment . However due to technical glitch they themselves cancelled our tickets and we were informed that we would get refund within 7 days however still I havent got the refund.
Booking ref of both the tickets are as follows :
1. "[protected] "Mr Dhruv Kotecha
Amount paid for this ticket is Rs 4513
2. "[protected]" Ms Nandini Lalcheta
Amount paid for this ticket is Rs 4493.

Kindly help me get my refund back please. Its been more than a month now.
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