Travolook — Refund of cancelled flight by Travolook

I I have tried to book a flight ticket( Prayagraj to Delhi) from Travolook on 26/01/2022. Amount has been deducted but ticket was not booked. Booking reference no is REF[protected]. Even after one month the amount has not been refunded. Every time their customer representative is giving new date and they are not responding my emails. It is very unfortunate and highly unprofessional. Please arrange the refund.

Regards
Narayan