Travolook — Refund of Flight ticket cancelled for no reason not received

Website: www.travolook.in

Description with Date: I had made a payment for a flight ticket on 20th August and I was called from Travolook just after the payment of Rs4301 (fake amount) was done by me saying that the flight did not have any seats and hence the amount would be refunded whereas I booked the same AirAsia flight tickets after minutes from another retailer at original price of flight ticket (something around Rs 6500). The email received from them states the reason for cancellation as fare expiration which makes no sense and is different from what they told me on call. As I can see on the status of my Rupay transaction, the refund is not even initiated from Travolook's side. They have been telling me to wait for 10-15 days every time I approach them (on Facebook messenger chat) since then. The company is a clear fraud on the basis of complaints on their Facebook, Twitter pages.

Flight ticket Booking Reference Id : REF[protected]

Resolution: I want my refund of Rs4301. Additionally, there should be official action to shut down the company to avoid civilians from suffering under their fraudulent activities.