Travolook — Refund of my ticket cancelled - travolook ref[protected]

Address:

Gurugram, Haryana

I booked a ticket from Chennai to Kolkata on 17th January2022 through Travolook (booking ref[protected] which was cancelled citing the reason that fare escalation from Air Asia and i was informed they would refund my ticket fare. Now more than 40 days have gone and during this period i have already exchanged several mails to them and also spoken to their customer care representatives. Every time the answer would be same that refund would initiated within 5-7 days. My refund had not been processed till date