Travolook — Refund pending for INR 45k more than 45 days

Address:

Gurgaon India

I have been calling relentlessly with no success in getting refunds for two tickets from this agency. Indigo airlines has already refunded the amount to Travolook but this agency is holding on to that money without returning it back. Hopeless customer service - all staff lie through their teeth and keep dodging you and no action taken to give back the money.
Attached are the two ticket details from Indigo website confirming that they have processed the refund to Travolook.
Need to take proper action against this company for wasting our time.