Travolook — Refund related.

Website: Travolook.in

Hi Team
I booked 2 air tickets from travolook- online ticket booking portal. One ticket got cancelled by the airlines while other one got cancelled by the portal itself. The refund has been due since July 1, 2021. It’s been 3 months that I have been chasing them but no refund has been issued yet. The customer care seems operational but they keep telling me to wait for 5-7 business days.
Kindly look into the same.
Booking reference- REF[protected]
REF[protected]