Travolook — Ticket cancelled by travolook and refund not initiated yet

Address: 836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

I booked a flight ticket on 14/12/2021 from Delhi to Bhopal of Rupees 2966/- from Travolook website of Passenger NEETU KUMAR whose ticket Refrence number is REF[protected], Then i Called the Company and asked them about my refund status they said that they have policy of refund to get initiated in between 10-14 days and it is processing from their end.

now this what they said, My point is My ticket was not been confirmed by the the airline company so this is taking so long time.
I also read their refund policy there is nothing mentioned about the time period of 10-14 days.
right now i am in panic that i have been scamed the company .

kindly look into this matter and resolve it as soon as possible.

i am mentioning all important screenshot `